Return Policy

We accept returns for the purpose of exchange, fault or change of mind. You will be refunded the value of the item at the time of your transaction.

Delivery Errors or Non Delivery

The Customer will promptly check for correctness in deliveries made by TechWarehouse and will advise TechWarehouse of any short shipments, mispicks, damage or incorrect deliveries within 14 days of receipt of goods by the Customer. Any non delivery claims must be made within 14 days of invoice date.

Where TechWarehouse is satisfied, after carrying out its own investigation, that there has been a short delivery or error in dispatch of any goods, in each case due to the fault of TechWarehouse, they will at its discretion provide for such shortage or incorrect delivery either replacement goods (if it is practicable to do so) or a credit against future orders.

 

Product Returns

An order can be returned within 14 days of receipt if unopened and in original condition. Unopened products refer to the original packaging being untampered and not opened such as tape removed, or packaging opened, unsealed or markings on the product. 

For any returns or credit claims after this time, please contact us as Return Authorisation Approval is required on all items returned beyond the 14-day money back period.

Products returned to TechWarehouse outside the 14-day money back period without an Approved Return Authorisation Approval are subject to being rejected and returned to sender with freight being charged.

Defective Goods

Defective Compatible or Remanufactured Consumable goods fall under our “NO RISK Guarantee” see link for more information: Guarantee Policy

Original Equipment Manufacturer products (Original) such as consumables from Brother, HP, Epson or Canon and Hardware such as Mice and Keyboards are covered by the manufacturer's factory warranty. This varies between each manufacturer so contact us for any clarification on the warranties.

 

Return Value

In most cases TechWarehouse will provide a full refund for any product that is returned unopened and in original condition less a small restocking fee if past 14 days return window.

Any refunds will be made back to the means of purchase, for example a credit card.

Damaged, used, or opened products will not be exchanged, credited, or refunded.

Unless otherwise stated, all products have a warranty of 12 months from Purchase date.