Shipping policy
Delivery across New Zealand
Our courier shipping service covers all regions within New Zealand, including PO Box and rural addresses.
Courier’s services & Delivery timeframe
Courier deliveries are handled by NZPost / NZCouriers & Affiliates, for packages weighing up to 25kgs. Bulk freight services are managed in collaboration with local logistics firms that handle deliveries to your area.
We dispatch orders promptly, typically during the next available courier run, using the most expedient shipping option feasible. Orders made on Saturdays, Sundays, or public holidays will be sent out on the subsequent business day.
In the event of any unforeseen delays, we will reach out to you with relevant information. Both NZPost and NZCouriers offer status updates that reveal any potential disruptions within the delivery network.
Anticipated courier delivery times span 1-2 business days for the majority of New Zealand. Rural or South Island deliveries might extend by an additional 1-2 business days, while bulk freight shipments could also require an extra 1-2 business days for transit. These time frames align with the courier companies estimates, although it's important to note that unforeseen delays, such as adverse weather conditions, could potentially impact these time frames.
Signature required for delivery
Orders of value $100+ or items considered to carry a high level of risk will necessitate a signature upon delivery. If you prefer not to require a signature, kindly indicate your preference during the checkout process by commenting "Authority To Leave," in the checkout menu “Order Instructions” or alternatively, set up the "Authority To Leave" arrangement directly with NZPost & NZCouriers through their respective courier websites for your specific address. It's important to note that requesting authority to leave will shift the responsibility for delivery risk to the customer, as we will no longer be held accountable for any damage or loss of the parcel.
If you anticipate being unavailable on the anticipated delivery day(s) to receive your parcel with a signature, we suggest choosing an alternative address where your item can be delivered and signed for, such as a workplace or other suitable location.
In the event that were not present to sign for an item during the courier driver's visit, or if the item does not require a signature and a secure location for leaving the item could not be identified, the courier will leave a notification labelled as a 'Card to Call' at the designated delivery address. To reschedule the delivery of your item using the information provided on the card, please visit the NZPost or NZCouriers website.
Risk and Ownership of the Goods
Once the products are delivered to the customer or collected in-store, the customer takes on the responsibility for any risks associated with those products. If a delivery courier service is involved, handing over the products to the courier means transferring that responsibility to the customer through the courier service.
Partial or Divided Shipment
While our warehouse is in South Auckland Pukekohe, we also source products directly from local New Zealand manufacturers and distributors. On occasion, your order might be separated into multiple parcels, with certain items dispatched from our warehouse and others from the supplier's warehouse. This practice of splitting shipments is implemented to expedite the delivery of your entire order, rather than awaiting the availability of all items at a single site. There is no extra freight charge associated with these situations.
Incomplete, lost, or damaged Packages
Should your courier shipment arrive with damaged or missing items, we urge you to promptly reach out to us. It's crucial to retain both the product and its packaging, as these might be necessary for investigative purposes. If feasible, capture photographs of the compromised packaging and/or products for proof and let us know at info@techwarehouse.co.nz
It is essential to retain both the packaging and the impaired items in their received condition, as these components play a crucial role in the claims process.
Should the rare circumstance arise where your parcel does not arrive within the delivery timeframe of 1-2 business days for standard delivery, or the additional 1-2 business days for rural delivery or bulk freight from the confirmation of dispatch, we kindly ask that you reach out via our contact page. This will allow us to initiate an investigation with the courier services.
Investigations into missing or damaged parcels during transit can only be initiated within a specific timeframe:
- 7 days for Damaged items
- 21 days for Non Delivery
Hence, we strongly recommend getting in touch with us as promptly as feasible if such issues arise.
Furthermore, any inquiries regarding proof of delivery must also be submitted within 14 days from the date of purchase.
Product Returns
You are responsible for covering the shipping costs associated with returning items unless the item is found to be faulty. In cases of a faulty item refer to our Return Policy.